Tag: user experience
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• 8 MIN READ
5 Types of Customer Service Factors & Challenges for Agile Businesses
The market is unpredictable at times. You have a lot of different entities, scenarios, and situations, where you can’t easily figure out what your customer wants. This “dilemma” often leads to failure to provide proper customer service to that particular group of customers. This article will highlight the key types of customer service for your…
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• 8 MIN READ
Top 5 Resources for QA Performance Analysis
Quality Assurance (QA), also termed as QA testing, is a critical part of any software development life cycle or SDLC. The purpose of QA testing or QA Performance Analysis is to identify and tackle inconsistencies, errors, and redundancies during software development. Unfortunately, according to a study by Quettra, the average app loses 95% of users…
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• 8 MIN READ
6 loopholes in your Customer Experience and how to address them
Customer experience is critical today. Gone are the days when people spent hours on the phone, waiting for a customer service representative to come to their aid. With the advent of technology, more and more people are turning to the internet first to look for a way they can fix an issue themselves. Online communities,…
